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  • Author: voska89
  • Date: 20-10-2014, 00:40
20-10-2014, 00:40

Engaging Public Sector Clients From Service-Delivery to Co-Production

Category: E-Books

Engaging Public Sector Clients From Service-Delivery to Co-Production

Engaging Public Sector Clients: From Service-Delivery to Co-Production By John Alford
Publisher: Palgrave Macmillan 2009 | 272 Pages | ISBN: 0230223761 | PDF | 1 MB | English


Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.



Engaging Public Sector Clients From Service-Delivery to Co-Production
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