English | 2h | AVC (.MP4) 1280x720 30fps | AAC 44.1KHz 2ch | 212 Mb
Learning about Hospital Outpatient services and the common problems and its origin in OPD operations.
This course aims at providing insight about the definition of Outpatient services. Further it will put insight on characteristics and Importance of Outpatient services in hospital Operations Management. We will also discuss about the outpatient, New patient, old patient by definition and try to understand meaning of unit of service and service time concepts. Learner will also get insights of things to be considered for OPD Layout planning, how to determine the no of OPD Or examination room as per the population catered and other assumptions. We will discuss the patient flow diagram of OPD floor. We will also understand difference between Dispensary and OPD. Definition of Ancillary services and its importance in OPD operations Management.
We will also discuss the common problems in OPD day to day operations broad categories of OPD problems, how to do cause and effect analysis? We will see the possible solutions, which can be implemented for smooth running of OPD. We will also discuss the importance of policies and procedures in OPD operations and broad categories where standard operation procedures should be formulated. Then finally we will discuss the key solutions, which can make Outpatient service department very effective and productive.
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