English | 3h | AVC (.MP4) 1280x720 30fps | AAC 44.1KHz 2ch | 415 Mb
Gain a reputation for solving tricky IT problems efficiently. Learn to manage problem determination effectively.
What are the requirements?
Ideally, before starting this course, you should have some experience of dealing with problems in IT systems.
What am I going to get from this course?
Over 21 lectures and 2.5 hours of content!
Describe "Problem Determination" and apply it to problems with IT systems.
Explain why "Problem Determination" matters and justify using a structured approach.
Use an 8-step framework to manage Problem Determination
Apply proven techniques to isolate problem causes
Recognise situations where these techniques might not be appropriate and understand what to do at these times.
What is the target audience?
This course is intended for analysts who need to deal with problems in complex IT systems. It is probably not for you if you are looking for detailed technical diagnosis techniques.
Help-desk professionals who want to advance from simply following a script will learn how to identify the causes of new problems.
Managers who take this course will learn a framework which can be used to prioritise problems and techniques which make the process more efficient and predictable.
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