1.73GB | 1h | 33 Videos | Video: AVC (.mp4) 1280x720 24fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Advance | Chris Ward
Learn the essentials of ITIL 2011 Foundations. This course is aimed at large IT departments
Most companies that focus on the IT sector offer services within and without their company
For the end customer outside the company, much of these services seem to just show up
But behind the scenes is an IT department helping to deliver these services. For IT departments to run well there are processes that need to happen
In a small IT department, each person takes on many -- if not all -- of the processes and manages them individually
But in a big department, the processes need to be shared among job roles, standardized, and managed for maximum efficiency
That's what IT Infrastructure Library (ITIL) and IT Service Management (ITSM) are all about
managing the processes within an IT department to make the department run well and to make sure resources are available as needed
This certification and skill set are valuable to medium and large companies because it helps them get the most of their IT investment
both in the technology and in the people
This training has been approved for PMI Category A PDUs. For a listing of how many PDUs are earned for this training, please visit our PMI R.E.P. FAQs on our Forum
Always check out my other posts, you find interchangable mirror if you want!
but Don't report my post, Enjoy!