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  • Author: Alexandr
  • Date: 17-06-2015, 01:28
17-06-2015, 01:28

CBTNuggets - ITIL Foundations

Category: Tutorials

CBTNuggets - ITIL Foundations

CBTNuggets - ITIL Foundations
English | .MP4 | h264, yuv420p, 1280x720, 15.00 fps | aac, 22050 Hz, mono, s16, 55 kb/s | 1.7 Gb
Genre: eLearning


This ITIL training with Chris Ward covers the IT infrastructure library (ITIL) that's ideal for use by large IT departments, including topics such as the service lifecycle, service operations, and more!

Recommended skills:

Experience working with an IT department
Various IT-related skills

Recommended equipment:

No equipment necessary

Related certifications:

ITIL Foundations certificate (v3)
PMP
PMI-Agile

Related job functions:

IT manager
Project lead
Service provider
IT support

Most companies that focus on the IT sector offer services within and without their company. For the end customer outside the company, much of these services seem to just "show up". But behind the scenes is an IT department helping to deliver these services. For IT departments to run well there are processes that need to happen. In a small IT department, each person takes on many -- if not all -- of the processes and manages them individually. But in a big department, the processes need to be shared among job roles, standardized, and managed for maximum efficiency.
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