CBT Nuggets ITIL Foundation with Chris Ward (2015)
English | Size: 1.73 GB (1,859,531,911 Bytes)
This ITIL® training with Chris Ward covers the IT infrastructure library (ITIL®) that's ideal for use by large IT departments, including topics such as the service lifecycle, service operations, and more!
Experience working with an IT department
Various IT-related skills
No equipment necessary
ITIL® Foundations certificate (v3)
Related job functions:
Learn the essentials of ITIL® 2011 Foundations from trainer Chris Ward. This course is aimed at large IT departments.
Most companies that focus on the IT sector offer services within and without their company. For the end customer outside the company, much of these services seem to just "show up". But behind the scenes is an IT department helping to deliver these services. For IT departments to run well there are processes that need to happen. In a small IT department, each person takes on many -- if not all -- of the processes and manages them individually. But in a big department, the processes need to be shared among job roles, standardized, and managed for maximum efficiency.
That's what IT Infrastructure Library (ITIL®) and IT Service Management (ITSM) are all about -- managing the processes within an IT department to make the department run well and to make sure resources are available as needed. This certification and skill set are valuable to medium and large companies because it helps them get the most of their IT investment, both in the technology and in the people.
This training has been approved for PMI Category A PDUs.