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  • Author: 6_1_9
  • Date: 5-12-2015, 16:54
5-12-2015, 16:54

Itil 2011 Operational Support And Analysis Accredited Training

Category: Tutorials

Itil 2011  Operational Support And Analysis   Accredited Training
ITIL 2011: Operational Support and Analysis - Accredited Training
English | mp4 | H264 1024x768 | AC 2 ch 127 kbps | 8 hrs 31 min | 4.75 GB
eLearning


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GogoTraining is an ITIL accredited ATO and the course videos along with the exercises fulfill the 30 contact hours required to sit for your exam.

This EXIN accredited training program is for individuals seeking specialist certification in the ITIL Operational Support and Analysis practice area. In order to sit for the Operational Support and Analysis exam you need to have passed your ITIL Foundation exam as it builds on the general principles covered in the ITIL Foundation course, and have completed the GogoTraining accredited Operational Support and Analysis.

You will be guided through the material by expert instructor Dr. Suzanne Van Hove. Dr. Van Hove covers the capability aspects of Service Operation to enable the candidate to apply the practices and techniques. The course includes Service Operations principles, activities and technology considerations. It also gives an overview of the Service Operation Processes and Functions. Additionally the course considers the interfaces between Service Operation and the other stages of the ITIL Service Lifecycle.

The ITIL Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training course and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications.

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Itil 2011  Operational Support And Analysis   Accredited Training
Itil 2011  Operational Support And Analysis   Accredited Training
Itil 2011  Operational Support And Analysis   Accredited Training

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