Screen, Train and Develop (Troubleshooting Skills and Tools): A Manager's Guide To Building a Service Desk Team
What are the requirements?
Minimum 1 year experience managing technical help desk
What am I going to get from this course?
Over 19 lectures and 4 hours of content!
Learn how to screen job applicants and hire the right person f the job
Design specific troubleshooting drills based on products suppted native environment
Build an effective and functional troubleshooting tool
What is the target audience?
SME Technical Managers
Enterprise IT Managers
I recommends Buy premimum account for High speed+parallel downloads!