MP4 | Video: 1280x720 | 64 kbps | 44 KHz | Duration: 1 Hours | 56 MB
Genre: eLearning | Language: English
Screen, Train and Develop (Troubleshooting Skills and Tools): A Manager's Guide To Building a Service Desk Team
This course is about teaching IT Managers how to standardize troubleshooting skills and procedures to build their all star technical team.
This program teaches managers how to:
Screen and hire the right applicants objectively
Design and customize team drills based on their native IT environment
Build a troubleshooting tool for resolving all kinds of technical issues
Take this one-of-a-kind IT troubleshooting manager’s course now and start building your technical team to provide consistent and reliable technical support.