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  • Author: avelin
  • Date: 25-01-2016, 19:02
25-01-2016, 19:02

A+ Guide to IT Technical Support (Hardware and Software) (9th Ed)

Category: E-Books

A+ Guide to IT Technical Support (Hardware and Software) (9th Ed)

A+ Guide to IT Technical Support (Hardware and Software) (9th Ed)
By Jean Andrews, Joy Dark, Jill West
Course Technology | January 2016 | ISBN-10: 1305266439 | True PDF | 1119 Pages | 107 MB

Competency in using a computer is a prerequisite to using this book. No background knowledge of electronics is assumed. An appropriate prerequisite course for this book would be a general course in computer applications.
includes:
- Several in-depth, hands-on projects are spaced throughout each chapter that invite you
to immediately apply and reinforce critical thinking and troubleshooting skills and are
designed to make certain that you not only understand the material, but also execute
procedures and make decisions on your own.
- Comprehensive review and practice end-of-chapter material, including a chapter
summary, key terms, review questions that focus on A+ content, critical thinking
questions, and real-world problems to solve.
- Step-by-step instructions on installation, maintenance, optimization of system performance,
and troubleshooting.
- A wide array of photos, drawings, and screen shots support the text, displaying in
detail the exact software and hardware features you will need to understand to set up,
maintain, and troubleshoot personal computers and small networks.
In addition, the carefully structured, clearly written text is accompanied by graphics that
provide the visual input essential to learning and to help students master difficult subject
matter.

About the Author
Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia.

CONTENTS
Chapter 1 - First Look at Computer Parts and Tools 1
Chapter 2 - Working Inside Desktop Computers and Laptops 45
Chapter 3 - All About Motherboards 79
Chapter 4 - Supporting Processors and Upgrading Memory 133
Chapter 5 - Supporting the Power System and Troubleshooting Computers 185
Chapter 6 - Supporting Hard Drives and Other Storage Devices . 231
Chapter 7 - Survey of Windows Features and Support Tools . 277
Chapter 8 - Installing Windows 325
Chapter 9 - Supporting I/O Devices 383
Chapter 10 - Maintaining Windows 443
Chapter 11 - Optimizing Windows . 495
Chapter 12 - Supporting Customers and Troubleshooting Windows . 545
Chapter 13 - Troubleshooting Windows Startup 587
Chapter 14 - Connecting To and Setting Up a Network . 633
Chapter 15 - Supporting Network Hardware . 695
Chapter 16 - Supporting Mobile Operating Systems 747
Chapter 17 - Windows Resources on a Network 805
Chapter 18 - Security Strategies 855
Chapter 19 - Supporting Printers and Customizing a System 911
Chapter 20 - Virtualization, Linux, and Mac OS X 965
Appendix A - Safety Procedures and Environmental Concerns . 1021
Appendix B - Entry Points for Startup Processes . 1037
Appendix c - CompTIA A+ Acronyms 1041
Glossary 1049
Index 1093

A+ Guide to IT Technical Support (Hardware and Software) (9th Ed)

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