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  • Author: voska89
  • Date: 27-01-2016, 15:47
27-01-2016, 15:47

Innovative Customer Service Techniques

Category: Tutorials

Innovative Customer Service Techniques
Lynda - Innovative Customer Service Techniques
Video: AVC (.mp4) 1280x720 15fps | Audio: AAC 48KHz 2ch |
44m 53s Appropriate for all Jan 26, 2016

Genre: eLearning | Language: English

Companies often want their employees to think outside the box when it comes to great customer service. Managers and frontline employees, in turn, often want to learn new techniques to boost customer service ratings. This course delivers new and cutting-edge research that can be used to take customer service to new levels. Jeff Toister shows how to influence customer perceptions, enhance your "service sense," and build teamwork in order to exceed customer expectations.
Topics include:
Identifying the most important customer need
Making wait time more bearable
Improving your power of observation
Avoiding directed attention fatigue
Increasing teamwork

Innovative Customer Service Techniques

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